Reach out to us
Need help with your Vegastars account? Support is here for questions, account-related issues, technical concerns or general feedback. Use live chat for quick queries, email for account and payments matters, or contact the team about verification and security. Fast contact routes include email and phone. Help is available in plain English with New Zealand hours and clear guidance for account actions.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email, live chat - account and payments) |
| General enquiries | [email protected] (email - general enquiries and site info) |
| Affiliate enquiries | [email protected] (email - partner and VIP programmes) |
| Payments | [email protected] (billing & invoices - deposit/withdrawal queries) |
| Privacy | [email protected] (data requests, privacy notices) |
| Security | [email protected] (fraud reports - account security) |
| Phone | Auckland line +64 9 378 4256 |
| Working hours | Mon-Fri, 09:00-22:00 NZT; Sat-Sun, 10:00-20:00 |
Email Support
For detailed requests, account issues or when you need to send documents, email is our preferred contact method. Please use a clear subject line and include up-to-date contact details and your account ID to avoid delays. This helps us route your case to the right team and speed up verification or account support.
Contact Form
Response Time
Contact support via live chat or email and expect most enquiries to be answered within one business day. Simple account and payment queries are usually resolved quickly. Complex issues, such as KYC checks or security reviews, may take longer depending on their nature and required verification. If a case needs escalation, we'll keep you updated on progress.
Feedback
Share feedback, suggestions or ideas to help improve Vegastars. Submit via live chat or the contact form and our team will review each message carefully. Your input helps shape site features, promotions and usability. We use suggestions to improve the service and user experience and may contact you for clarification or follow-up.